Working with interpreters online or via the telephone

It can be challenging when working with an interpreter using either video conferencing or telephone. It is important to realise that interpreters may also be adjusting to this new way of working and it may also be unfamiliar to service users. Interpreters and service users may also be preoccupied with the issues resulting from the wider Covid-19 context.

Initially everyone may be experiencing some anxiety. Preparation and time with the interpreter before a session starts may be helpful to ease this anxiety for the interpreter and the psychologist. Recognising that this way of working is a different experience for all participants may be helpful in preparing for the session. It is equally important to consider making time to debrief with the interpreter after the session.

This guidance should be read in conjunction with the BPS working with interpreters: Guidance for psychologists (2017).

Download the guidance